Terms of Service

1. Who we are

These terms are a contract between you and Deluxe Konsignment LLC (“we”, “us”), a Wyoming limited liability company with its business address at 74 E Glenwood Ave, Unit #5400, Smyrna, Delaware 19977, United States. We sell to all customers and take all payments on this website.

Our European office is run by our affiliate Deluxe Konsignment, Twekkelerweg 333, 7554 SC Hengelo, the Netherlands (KVK 91282977), which does not sell through this website. Contact for all enquiries: info@deluxekonsignment.com.

2. What these terms cover

These terms cover your use of deluxekonsignment.com and purchases made on it: eBooks, toolkits, templates and online courses. Procurement advisory and sourcing engagements are governed by a separate written proposal or agreement; these terms apply to those engagements only where that agreement says so or is silent. Our Privacy Policy, Refund and Cancellation Policy and Delivery Information form part of these terms.

Some rules differ depending on whether you buy as a consumer (for personal purposes) or as a business. Where they differ, we say so.

3. Your account

You can buy as a guest or create an account. Course purchases create a student account so you can access lessons. Keep your login details private and tell us promptly if you think someone else has used your account.

4. Prices and payment

• Prices are set in US dollars (USD). If your card is in another currency, your bank may apply its own exchange rate and fees.
• Payment is taken by card at checkout through our payment processor.
• If a price on the site is obviously wrong, we will tell you before processing the order and you can choose to continue at the correct price or cancel for a full refund.
• If a payment fails, is reversed or is charged back, we may suspend access to the products bought with it until the matter is resolved.

5. How a contract is formed

Your order is an offer to buy. The contract is formed when we send the order confirmation email after payment succeeds. The confirmation includes your order details and, for digital products, confirmation of your consent to immediate access.

6. Delivery and access

Downloads become available in your order confirmation and your account once payment is confirmed. Courses become available in your student account. Details and help with access problems are on our Delivery Information page.

• Download access: you can re-download your files from your account for as long as we operate the store. Keep your own copy.
• Course access: lifetime access for as long as the course is offered. If we retire a course you paid for during its access period, we will give you at least 30 days’ notice to finish it, offer an equivalent course, or refund the unused part.
• Updates: your purchase covers the edition you bought; later updated editions are not included free of charge.
• Devices and connection: you need a compatible device, software that can open the file types stated on the product page, a modern web browser for courses, and an internet connection. These are your responsibility unless we agree otherwise.

7. Your licence to use our products

All eBooks, toolkits, templates, checklists, course videos and other materials are owned by us or our licensors and protected by copyright.

When you buy a product, we give you a non-exclusive, non-transferable licence to use it:

• Individual purchase: for your own work, including inside the organisation you work for, for example by adapting a template for an internal procurement process.
• You may not: resell, share, upload or publish the files or course content; give copies or logins to others; repackage the material as your own product or training; or remove our copyright notices.
• One user per licence: each licence is for one person only. If colleagues also need the materials, each needs their own purchase.

Documents you create using our templates belong to you. Third-party materials referred to in our products remain the property of their owners.

8. Educational content, not professional advice

Our products are general guidance on procurement and business operations. They do not take account of your organisation’s specific circumstances and are not legal, tax, financial or compliance advice. You remain responsible for decisions you make using them.

9. Acceptable use

You agree not to misuse the site, including by trying to access accounts or data that are not yours, interfering with its security, or using it for anything unlawful.

10. Suspension and termination

We may suspend or close an account, after notice where reasonably possible, if there is fraud or a payment reversal, a security threat, a serious or repeated breach of these terms (such as sharing paid content), or a legal requirement. If we close your account for a reason that is not your fault, we will refund the unused part of any paid access. You can close your account at any time by emailing us.

11. Our responsibility to you

• Consumers: nothing in these terms limits your statutory rights, including your rights if a product is faulty or not as described, or our liability for death or personal injury caused by our negligence, fraud, or intentional or grossly negligent conduct.
• Business customers: to the extent the law allows, we are not liable for loss of profit, revenue, business or data, or for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it. For advisory engagements the limit in your engagement agreement applies.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as supplier or carrier failures, customs delays or internet outages. We will tell you promptly and, where we cannot perform, refund what you paid for the undelivered part.

12. Complaints

If something goes wrong, email info@deluxekonsignment.com. We aim to acknowledge complaints within 2 business days and respond fully within 14 days.

13. Governing law and disputes

Customers in the EEA: these terms are governed by Dutch law. If you are a consumer living in another EEA country, you also keep the protection of the mandatory consumer rules of that country, and you may bring a claim in the courts where you live. Business customers agree that disputes go to the competent court in Arnhem, the Netherlands.

Customers everywhere else: these terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules, and disputes go to the state or federal courts located in Wyoming. This does not remove any mandatory consumer protection that the law of your own country gives you.

14. Changes to these terms

We may update these terms. The version that applied when you placed your order governs that order. Significant changes for account holders will be announced by email.

15. If part of these terms is invalid

If a court or authority finds any part of these terms invalid or unenforceable, the rest of the terms still apply. The invalid part will be applied as far as the law allows, in the way that comes closest to what it was meant to achieve.

16. Contact

info@deluxekonsignment.com · Deluxe Konsignment LLC, 74 E Glenwood Ave, Unit #5400, Smyrna, Delaware 19977, United States