Legal
Last updated: 19 October 2026
We deliver two kinds of things: digital products and courses bought on this website, and goods we source for clients under a separate quotation or agreement. Here is how each works.
Digital products: eBooks, toolkits and templates
- Access is automatic once your card payment is confirmed. Your download links appear on the order confirmation page, in your confirmation email and, if you have an account, under My Account → Downloads.
- There is nothing to ship, and no shipping charges, customs or carriers are involved.
- If your payment is still pending, access starts as soon as it is confirmed.
Online courses
- After payment, the course is added to your student account. Log in and open your dashboard to start.
- Course access lasts for your lifetime, for as long as the course is offered.
If something does not arrive or does not work
- Check your spam or promotions folder for the confirmation email.
- Log in to My Account → Downloads or your course dashboard.
- Still nothing, or a file will not open? Email info@deluxekonsignment.com with your order number. Tell us what you see, and include a screenshot if possible.
We will send you a working file or restore your access. If we cannot fix it within a reasonable time, you are entitled to a refund, as set out in our Refund and Cancellation Policy.
Procurement and sourcing deliveries
This section applies only to goods we source for you under a separate quotation or agreement, not to website purchases. The quotation or agreement for your order sets out the specific details; this page explains how we work generally. It does not limit any statutory rights you have.
- Before we buy: we send you a quotation showing the goods, supplier price, our fee, estimated shipping and, where known, duties and taxes. We place supplier orders only after you approve the quotation and the agreed payment is received.
- Destinations: we deliver worldwide, except to countries under international sanctions.
- Shipping method: chosen with you, based on the goods, destination, budget and urgency.
- Timescales: we give you an estimate when we quote and update you if it changes. Estimates depend on suppliers, carriers and customs, which we do not control.
- Tracking: we send tracking details once goods are dispatched, where the carrier provides them.
- Duties and taxes: your quotation or agreement states whether we or you handle customs clearance. Unless it says otherwise, you pay import duties, taxes and customs fees in the destination country.
- Delivery details: please give a complete, accurate delivery address and a contact phone number. If delivery fails because of incorrect details or nobody is available, redelivery or storage may cost extra; we will tell you the cost first.
Damaged, wrong or missing goods
Please check goods as soon as they arrive. If anything is damaged, wrong or missing:
- Note it on the carrier’s delivery record if you can.
- Email info@deluxekonsignment.com, ideally within 7 days of delivery, with your order reference, photos of the goods and packaging, and a short description.
- Keep the goods and packaging until we have resolved the issue.
Reporting quickly helps us claim from suppliers and carriers. It does not shorten your legal rights: consumers can still report a fault that appears later within the period the law allows. We will investigate, keep you informed and arrange a replacement, repair or refund.
Lost shipments
If tracking shows no progress for an unusual period, contact us. We will open a claim with the carrier and keep you updated.